Shipments and Returns

We are proud of our Eco-friendly agenda and use recycled materials in all of our packaging.

We offer three types of delivery service here at Cater Supplies Direct; an Express Next Day, Pre-12 Next Day and a 3/5 Working Day delivery.

Free Delivery

  • Free delivery is available for orders above £90 (incl. VAT) to UK Mainland

Standard Delivery 

  • Our Standard Delivery: £6.50 (incl. VAT) to UK Mainland

Express Delivery

  • Next Working Day Delivery (please order before 12pm): £12.00 (incl. VAT)

Next Working Day Delivery Before 12pm (please order before 12pm): £22.20 (incl. VAT)

  • Express orders must be placed before 12 o’clock midday to allow our team time to prepare and pack your order for shipment.
  • Express orders placed before 12 o’clock midday Friday will be delivered on Monday. (Saturday shipping is available at a premium- please call to enquire 01183 722 115).
  • Orders over £90 that qualify for Free Delivery still require the additional £12.00 (incl. VAT) for Express Next Day

Weekends and Bank Holidays

  • Orders placed over the weekend will be processed on the following Monday.
  • Orders placed on a bank holiday will be processed the following working day.

Remote Postcodes

  • Remote postcodes have a flat rates call price

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Damages, Mis-picks & Shortages

The Customer should check the goods delivered for accuracy as soon as possible.  Shortages and damages should be reported to the Company within 48 hours of delivery.

Please contact us via email, provide your order number, images of the damage and any packaging (inner and outer boxes) and a phone number.

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