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FAQ

Do you need help? Go to see our FAQ section.

Frequently asked questions

 Delivery
1. When will I receive my product?

Packages are generally dispatched within 3 days after receipt of payment and are shipped via My Hermes with tracking and drop-off without signature, standard delivery times will be upto 5 working days. If you prefer delivery by My Hermes Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. 

Boxes are amply sized and your items are well-protected.


2. Can I track my order?

Whichever shipment choice you make, we will provide you with a link to track your package online.


3. What are the shipping fees?

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

£4.95 (tax included) shipping fee, for orders under £50. Any orders over £50 will be FREE!


4. Where can you ship to?

We can ship anyway in the UK or outside the UK subject to carriage charges.


 Payment
5. What are the payment methods?

We operate through a PayPal account or an online transfer.


6. How do I cancel my order?

To cancel an order please send an email to info@thekitchenbox.co.uk. Please include the word "cancel" and your order reference number in the email. If you'd like, please briefly indicate why you would like to cancel the order. Once your order cancellation email is received to us we will cancel your order and send you a confirmation email of this and also initial a FULL refund of the items you purchased through PayPal.


 Products
7. What do I do if I can't find an item online - does that mean you don't sell it?

If there is a specific item you are looking for but it is not on our website, please contact us on 01183 722 115 or email us to info@thekitchenbox.co.uk and the chances are that we can order the item/s in.


8. I am looking to buy in quantities?

Please contact us over email to info@thekitchenbox.co.uk or call us on 01183 722 115 to discuss.