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FAQ

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Secure payment

Our secure payment

We will authorise the payment for the goods the Customer has ordered when the goods are despatched to the delivery address on the order.  There are sometimes exceptions to this rule.  If an order is processed offline then the payment will be processed immediately.  If the payment does not pass all of of our bank’s fraud rules, for example, if only some of the address matches the card billing address, then this payment will be processed immediately. 

If the original card payment is declined then any subsequent payment for the same order will be processed immediately.  Any payments not received before the goods are despatched and received by the Customer will be requested from the Customer.  Payment must be received by the Company or the goods must be returned to us in accordance with a reasonable returns procedure at the Customer’s expense and in good condition.  The Customer must carry out this procedure within 30 days of the date on which the order is cancelled or we may arrange for collection of the goods at the Customer’s expense.

We do not store credit card details nor do we share customer details with any 3rd parties

Using Visa/Mastercard/Paypal

PayPal provides for the following Credit Cards; Visa, Mastercard, American Express, Discover and PayPal Account Holders. We do not store credit card details nor do we share customer details with any 3rd parties