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FAQ

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Shipments and returns

Your pack shipment

Packages are generally dispatched within 3 days after receipt of payment and are shipped via My Hermes with tracking and drop-off without signature standard delivery times will be upto 5 working days. If you prefer delivery by My Hermes Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Overnight & Saturday deliveries will need to placed before 3pm to insure next day delivery.

Saturday delivery will incur a £25 additional charge.Please call if you need this service.